How do I send a Celery message?

At the top of the first page of the message, in large, capital block letters, simply write the first names (separated by commas) of those from your Celery address book whom you wish to receive it. Place your message pages in your Celery machine, press the B button, and then the C button. Your message pages are then scanned, sent to the Celery server, and routed and delivered to each addressee.
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Do I need any special equipment to set up my Celery?

All you need is a phone line and a Celery package. If you already have a fax machine, you can buy our service and utilize your existing device.
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Do I need a broadband, cable, or dial-up Internet connection?

No. All you need is a single existing phone line.
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Do I need to install a dedicated phone line?

No. Celery gracefully shares a regular telephone line.
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Is my Celery covered by warranty?

Yes. In the unlikely event of a machine malfunction, we will replace it with a new one, free of charge, up to a year after the date of sale.
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Can I use a fax machine that I already own?

Yes. You can subscribe to our service and utilize your existing machine, but you can not receive or send color photos if it is a black & white device.
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Can my Celery get a computer virus?

No. Celery is not a computer, and is not vulnerable to computer viruses. Celery service enables customers to receive originally-infected messages without harm to their machine. By this token, Celery can never pass a computer virus to an email user.
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Will my Celery block spam (junk email)?

Yes. To keep Celery customers spam-free, we utilize our own filtering procedures, as well as several commercial spam-filtering systems.
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What types of documents can I send with Celery?

With Celery, you can send handwritten letters, photos, newspaper clippings, index cards, and the like--anything flat and flexible enough to pass through the Celery scanner. These kinds of items are best scanned when taped to an 8.5" by 11" piece of copier paper.
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What type of paper should I use with my Celery?

We recommend that you use standard "copier" paper found at most office stores, pharmacies, and grocery stores. If you want to use photo-quality paper to print digital images, the sender should let you know in advance to put photo paper in the device.
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What type of pen should I use to write "Celery-Friendly" letters?

Black felt-tip or other bold pens are best scanned by Celery.
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When can I use Celery?

Whenever you want! Celery processes incoming and outgoing messages 24 hours a day.
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Where is Celery service currently available?

Celery service is available throughout the United States, Canada and Puerto Rico and is capable of exchanging email with anyone anywhere in the world.
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How long is a Celery subscription period?

Billed Monthly: 1 month from date-of-sale, or 100 sent-and-received pages, whichever comes first.
Billed Annualy: Twelve months from the date-of-sale, or 1200 sent-and-received pages, whichever comes first.
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What is a Celery Buddy?

A Celery Buddy is the Celery customer's trusted helper, usually the person who buys Celery for a loved one as a gift. The Buddy typically helps with Celery setup, and adds e-mail entries to the customer's address book through the Celery web site.
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Can my Celery print size be adjusted (larger or smaller)?

Yes. Your Celery Buddy can change your Celery print size from our website. Or you can call us at 1(866) MY-CELERY to request a change.
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How many pages can I send and receive with my Celery subscription?

Monthly Celery subscriptions last 1 month, or 100 sent-and-received pages, whichever comes first. Renewal subscriptions activate a new 1-month or 100-page service cycle.
Annual Celery subscriptions last 12 months, or 1200 sent-and-received pages, whichever comes first. Renewal subscriptions activate a new 12-month or 1200-page service cycle. Very few customers should require more than the 1200 page allowance in one year.
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How many pages can I send or receive in one Celery message?

Sent and received pages are not limited per message. However, messages transmit most efficiently at 6 or fewer pages per message.
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Can I purchase more pages if I exhaust my Celery page allowance?

Yes. A Celery subscriber is notified when the balance of his or her allowance falls below 20 pages if billed monthly or 100 pages if billed annualy. At that time, the subscriber may choose to purchase another batch of 100 sent-and-received pages if billed monthly or 1200 sent-and-received pages if billed annually. Very few users require more than 1200 pages in one year
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Where can I get Celery ink and paper supplies?

You can order ink cartridges from Celery at competitive prices. Call 1(866) MY-CELERY to place an order for shipment. Otherwise, you can purchase ink for your Celery at most office supply stores. You also can find standard "copier" and ink-jet photo paper at office supply stores, as well as at many pharmacies and grocery stores.
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Where can I use Celery?

Customers typically setup Celery in their homes and workplaces. Celery can be installed anywhere it can be connected to an existing phone line. We currently serve the U.S., Puerto Rico and Canada with plans to ultimately serve an International community.
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How do I send a message to someone not entered in my Celery address book?

To send a message to anyone absent from your address book, just write his or her first name (as you would with any other Celery addressee) followed with the associated e-mail address in brackets. The new name and address will automatically be added to your Celery address book for future messaging. Otherwise, your Celery Buddy can add it to your address book online, or you can call 1(866) MY-CELERY and ask a Celery Support person to add entries to your address book over the phone.
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How do I receive an email message with my Celery?

Celery utilizes your existing phone line and calls to let you know when you are about to receive a message. You simply answer your phone, listen to the Celery voice recording, and hang up your handset once our server has connected to your Celery machine. Your message is then delivered and immediately printed.
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What types of documents can Celery receive?

Celery can receive and print any text, rich text, or html-based e-mail messages, and any JPEG, GIF, PNG, TIFF or PDF e-mail attachments. These are the most prevalent e-mail and digital imaging formats. Ultimately, Celery will handle a wide variety of popular software formats, such as those associated with Microsoft Word, Excel, and PowerPoint documents. Celery can also be used as a traditional fax machine.
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How quickly can my Celery receive email messages?

Email messages are delivered to Celery customers as soon as they reach the Celery server. As with any email correspondence, message length and attached documents can directly affect delivery time. Simple text messages may arrive almost instantaneously, while image-laden messages require more transmission time.
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Can my Celery receive messages when I am away from home?

IF YOU USE AN ANSWERING MACHINE or DEDICATED PHONE LINE:
Yes. If you have an answering machine or a Celery-dedicated phone line, then your machine will receive your message while you are out.

IF YOU USE VOICE MAIL SERVICES:
No. If you use voice mail services through your phone company, Celery leaves a voice message to let you know that your email is being held for delivery. To retrieve your messages, just let us know that you are home. You can do this one of two ways: call 1-866-MY-CELERY (1-866-692-3537) and choose option six, or send a message. Celery will then immediately deliver your message(s).

IF YOU DO NOT USE VOICEMAIL, an ANSWERING MACHINE, or A DEDICATED LINE:
No. If you do not have an answering machine, voice mail or dedicated line, you must answer your phone in order to receive Celery messages. Celery will try to reach you at regular intervals until you answer the call.
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Will Celery hold my messages when I am on vacation?

Yes. Please call 1(866) MY-CELERY to let us know when you'll be away, and--like the post office or the newspaper--we'll hang on to all of your messages until you return from your trip.
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How do I send email to a Celery machine?

Every customer is given a unique Celery e-mail address. You can send e-mail to a Celery customer just as you would to any other e-mail address.
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Is my Celery machine covered by warranty?

Yes. In the unlikely event of a machine malfunction, we will replace it with a new one, free of charge, up to a year after the date of sale.
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What customer support is provided with my Celery subscription?

Technical support is available Monday through Friday from 8:30 a.m. to 6:00 p.m., EST. Just call 1-866-MY-CELERY to speak to a Celery support person. In addition, Celery Buddies can access user and troubleshooting guides on our web site.
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How do I contact Celery customer support?

Technical support is available by phone Monday through Friday from 8:30 a.m. to 6:00 p.m. EST. Just call 1-866-MY-CELERY to speak to a Celery support person.
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What if I choose to decline my Celery within the 30-day-trial period?

Please call 1(866) MY-CELERY before the end of your trial period, and we'll arrange for a full refund.
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Can I keep my Celery if I stop my subscription?

Yes. In that case, your Celery can still be used to fax and photocopy paper documents.
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Does Celery have Terms of Service or a Privacy Policy?

Yes, you can read our Terms of Service and Privacy Policy as a pdf: Celery Terms Of Service
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What is the largest message I can send to a Celery?

Emails bound for Celery accounts are limited to 10 megabytes including all attachments. If bob@yahoo.com sends mom@mycelery.com a 12 megabyte photo, bob will receive a notice back that he must reduce the size of his message and resend.
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